Customer experience · Automation
StarPilot
From a customer visit to a timely follow-up.
Product website · Desktop & mobile
The challenge
From a customer visit to a timely follow-up.
Local businesses needed a consistent way to follow up after customer visits, without asking staff to remember each message or reconcile separate customer lists.
The build
Connected from end to end.
- 01
A staff PWA for logging bookings, recognising returning customers and managing customer records.
- 02
Scheduled WhatsApp requests with consent capture, delivery tracking and protection against duplicate messages.
- 03
A mobile rating flow, owner dashboard and bilingual Italian and English product website.
The outcome
Built around real use.
A live product connects front-desk booking records with automated WhatsApp follow-ups and customer feedback. The public site is available in Italian and English.
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